Shipping Policy

Processing & Shipping Times

We aim to get your order to you as quickly as possible. Please note the following processing and shipping timeframes:

  • Processing Time: Orders are processed within 3-5 business days (excluding weekends and holidays).
  • Shipping Time: After processing, shipping times vary based on your selected shipping method:
    • Standard Shipping (5-10 business days)
    • Expedited Shipping (2-5 business days)
    • Express Shipping (1-3 business days)

Custom or pre-order items may take longer to process. If your order includes a custom item, please check the product description for estimated processing times.

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method. We may offer free shipping on orders over a certain amount, so keep an eye out for special promotions!

Shipping Carriers

We partner with reliable carriers such as USPS to ensure your order arrives safely and on time.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. Please allow up to 48 hours for tracking details to update.

Lost or Stolen Packages

Keepin It Kool is not responsible for lost, stolen, or misdelivered packages. If your package is marked as "delivered" but you haven’t received it, please:

  • Check with your neighbors or household members
  • Wait 24-48 hours (sometimes carriers mark packages as delivered prematurely)
  • Contact the shipping carrier for assistance

If you need further help, reach out to our customer service team at contact@shopkik.com.

Returns & Exchanges

We want you to love your Keepin It Kool gear. If something’s off, we’ll help you make it right—no runaround.

Return window & approval

  • Email contact@shopkik.com within 3 days of delivery to request a return or exchange.

  • All returns/exchanges must be pre-approved by our customer service team.

Condition

  • Items must be unused with all tags attached. Used items aren’t eligible.

How it works

  • Once approved, ship your item back within 5 days of delivery and include your order/invoice number.

  • You’ll receive store credit once your return is processed (allow 5–14 business days).

Costs

  • Original shipping is non-refundable.

  • Return shipping is at the customer’s expense; we don’t accept C.O.D. deliveries.

For full details, see our Return Policy.

Contact Us

If you have any questions or concerns about shipping, feel free to contact us at contact@shopkik.com. We’re happy to help!